Learner Support Services

ICA's Academic Support Services department has a broad function. Key elements of ICA Student Services include providing the first point of contact for both prospective and existing students.

ICA Student Support Services include the following:

• Administration Support
• Ongoing Student Support during the Course
• Student Career Support Services

Administration Support

Our Student Support Services work closely with the Administration and engage with students regarding the provision of information; admissions, enrolments, and withdrawals; academic records and student files; compliance and statutory matters, such as attendance, insurance, Public Trust, immigration, identification cards, health and safety; student feedback; periodic interviews; student complaints; and NZQA reporting of qualification completion.

Ongoing Student Support During the Course

The Student Support Services team provides ongoing support for all students during the course. This includes the following services:

• Orientation
• Induction
• Academic Support
• Mentoring system
• Individual Learning Plans
• Student Feedback Surveys (Start/Middle/End)
• Ongoing support for any concerns regarding facilities, resources, academics, or attendance
• Accommodation Support
• Industry Professional Events
• Field Trips for Relevant Industries
• Special Cultural Events
• Organizing Industry Guest Speakers
• CV Preparation
• Preparation for Interviews
• Support for English Language Concerns
• Support for Cultural Concerns
• Direct External Support if Required
• Internal and External Support
• Emergency Support

Student Career Support Services

ICA provides students with support to help them prepare for employment and develop pathways into their chosen industries. Students are supported with career guidance, workplace readiness, CV and interview preparation, industry networking, and information about relevant employment opportunities.

Career support includes CV and cover letter preparation, interview preparation, workplace-readiness guidance, mentoring with industry professionals, industry networking events, and information about employment opportunities in New Zealand. ICA also works with industry and recruitment partners to help connect students with potential employment opportunities and support their transition from study to the workplace.