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Call Hotline

+64 (9) 309 9558

Summary of Important Contacts

New Zealand has a wide network of support services available to help you stay safe, well, and connected during your studies. These services are free or low-cost, confidential, and accessible nationwide.

Emergency Services (Immediate Danger)

Emergency — 111 Dial 111 for emergencies requiring urgent Police, Fire, or Ambulance assistance.

Mental Health & Emotional Support

Need to Talk? — 1737 Free call or free text 1737 anytime for support from trained counsellors.
Lifeline — 0800 543 354 / Text 4357 (HELP) 24/7 confidential support for anyone feeling distressed or overwhelmed.
Suicide Crisis Helpline — 0508 828 865 (0508 TAUTOKO) Specialist support for urgent mental health or safety concerns.
Youthline — 0800 376 633 / Text 234 Support for young people dealing with stress, relationships, or study pressure.
What's Up — 0800 942 8787 Counselling for children and young people (11am–11pm daily).

Police (Non-Emergency)

Police Non-Emergency — 105 Call 105 for non-urgent matters such as lost property, theft, or minor incidents.

Health & Medical Support

Healthline — 0800 611 116 Free 24/7 medical advice from trained nurses.
COVID-19 Health Advice — 0800 358 5453 Dedicated helpline for COVID-19 testing, symptoms, and travel health questions.
Poison Centre — 0800 764 766 (0800 POISON) Immediate advice for exposure to chemicals, harmful substances, or medication issues.

Sexual Harm & Family Support

Safe to Talk — 0800 044 334 / Text 4334 24/7 confidential support for anyone affected by sexual harm, with translation services.
Shine — 0508 744 633 Support for anyone experiencing domestic or family violence.
Women's Refuge — 0800 733 843 Crisis support and safe accommodation for women and children.

Migrant & International Student Support

Citizens Advice Bureau (CAB) — 0800 367 222 Free nationwide advice on housing, employment, rights, immigration queries, and community services.
Education New Zealand www.studyinnewzealand.govt.nz — official guidance for international students on living and studying safely.
NZQA – Code of Practice Support Line — 0800 697 296 For issues relating to your rights, wellbeing, or education quality under the Education (Pastoral Care of Tertiary and International Learners) Code of Practice.

Immigration & Visa Support

Immigration New Zealand Contact Centre — 0508 558 855 Assistance with visas, visa conditions, and immigration-related information.
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Admission Process

Need to reach ICA directly? Contact us any time.

+64 (9) 309 9558 Email support@ica.ac.nz