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Summary of Important Contacts in New Zealand

New Zealand has a wide network of support services available to help you stay safe, well, and connected during your studies. These services are free or low-cost, confidential, and accessible nationwide.

🚨 Emergency Services (Immediate Danger)

Dial 111 for emergencies requiring urgent Police, Fire, or Ambulance assistance.

📞 Mental Health & Emotional Support

• Need to Talk? — 1737
  Free call or free text 1737 anytime for support from trained counsellors.
• Lifeline — 0800 543 354 / Text 4357 (HELP)
  24/7 confidential support for anyone feeling distressed or overwhelmed.
• Suicide Crisis Helpline — 0508 828 865 (0508 TAUTOKO)
  Specialist support for urgent mental health or safety concerns.
• Youthline — 0800 376 633 / Text 234
  Support for young people dealing with stress, relationships, or study pressure.
• What’s Up — 0800 942 8787
  Counselling for children and young people (11am–11pm daily).

👮‍♂️ Police (Non-Emergency)

Call 105 for non-urgent matters such as lost property, theft, or minor incidents.

👩‍⚕️ Health & Medical Support

• Healthline — 0800 611 116
  Free 24/7 medical advice from trained nurses.
• COVID-19 Health Advice — 0800 358 5453
  Dedicated helpline for COVID-19 testing, symptoms, and travel health questions.
• Poison Centre — 0800 764 766 (0800 POISON)
  Immediate advice for exposure to chemicals, harmful substances, or medication issues.

🛏️ Sexual Harm & Family Support

• Safe to Talk — 0800 044 334 / Text 4334
  24/7 confidential support for anyone affected by sexual harm, with translation services.
• Shine — 0508 744 633
  Support for anyone experiencing domestic or family violence.
• Women's Refuge — 0800 733 843
  Crisis support and safe accommodation for women and children.

💬 Migrant & International Student Support

• Citizens Advice Bureau (CAB) — 0800 367 222
  Free nationwide advice on housing, employment, rights, immigration queries, and community services.
• Education New Zealand
  www.studyinnewzealand.govt.nz
  Official guidance for international students on living and studying safely.
• NZQA – Code of Practice Support Line — 0800 697 296
  For issues relating to your rights, wellbeing, or education quality under the Education (Pastoral Care of Tertiary and International Learners) Code of Practice.

📝 Immigration & Visa Support

Immigration New Zealand Contact Centre — 0508 558 855
Assistance with visas, visa conditions, and immigration-related information.