Diploma in IT Technical Support Level 5
Overview
This programme will prepare learners with the necessary knowledge and skills for a career in Information Technology (IT) technical support. The learners will acquire broad vocational knowledge and practical skills, with an in-depth understanding of core and technical IT concepts. Upon completion, the graduates will be able to monitor and maintain computer systems and networks within an organization in a technical support role. Graduates will have an awareness of the IT environment, understand the needs of users, and provide IT technical support. They will also be able to demonstrate appropriate professional ethics and practices independently or as part of a team.
Entry Requirements
General Entry Requirements
- 48 credits at NCEA Level 2, including 12 credits in English or Maori; OR
- The New Zealand Certificate in Information Technology Essentials (Level 4); OR
- A relevant qualification at NZQF Level 3 or above; OR
- Equivalent.
An interview process will be available to determine whether any specific support is required and to ensure applicants are well informed about the programme.
Alternative Entry Requirements
- Candidates under 18 years old who do not meet the entry requirements but can demonstrate an equivalent knowledge and skills through other educational attainment and/or work/life experience may be eligible for provisional entry at the discretion of the program leader or a designated nominee.
- Candidates aged over 18 years old who do not meet the entry requirement but whose skills, education, or work experience indicate that they have an equivalent knowledge and skills may be eligible for special admission at the discretion of the program leader or a designated nominee.
Applicants must meet the minimum academic entry requirements and have achieved an overall band score (Academic) of 6.0 IELTS, (writing, speaking, reading and listening bands no less than 5.5) or equivalent (see table 1 below for the IELTS equivalent options). Over and above existing English proficiency may be determined if the medium of instructions in primary and secondary studies was in English OR if the applicant has studied for three years full time in New Zealand, USA, Canada, Australia, and the UK.
English Language Test
You can use the English language tests in the table below to meet ICA’s English language requirements. You must satisfy the requirements in one sitting and results are valid for two years from the date on the test certificate
Test |
Minimum Requirements |
| IELTS (Academic) | Overall band score of 6.0 with no individual band score less than 5.5 |
| Internet-based TOEFL (iBT) | Score of 46 (with a writing score of 14) |
| Cambridge English: ESOL | FCE with a pass at Grade B or CAE with a score of 52 |
| NZCEL | Level 4 (General) or (Employment) |
| Pearson Test of English (Academic) | PTE (Academic) score of 42 with no band score lower than 36 |
| Trinity ICE | ISE II with no less than merit in any band. |
| Language Cert | B2 Communicator International ESOL Written (LRW) HIGH PASS with no less than 25/50 in each skill and Spoken (S) PASS. |
Other Requirements
Students are required by the programme to have a computer device (i.e., laptop/desktop) that have internet access and a web browser with a a minimum screen size of atleast 10 inches. Should you require more information regarding the device specifications, please kindly contact marketing@ica.ac.nz or talk to the Head of Department
Course Content
Computer hardware and operating systems form the bedrock of modern computing, working in tandem to enable the functionality and interaction of digital devices. Hardware encompasses the physical components of a computer, including the central processing unit (CPU), memory, storage devices, and input/output peripherals. These components collaborate to process data, execute software, and perform tasks. Operating systems, on the other hand, are the software that manages hardware resources and provides a user-friendly interface for users to interact with the computer. They facilitate the execution of applications, handle memory management, coordinate input and output operations, and ensure security and access control. The synergy between hardware and operating systems is essential for the smooth operation of computers, enabling users to harness the full potential of software applications while providing a bridge between human interaction and the underlying machine language. Understanding the interaction between computer hardware and operating systems is foundational for IT professionals, enabling them to optimize performance, troubleshoot issues, and ensure the reliable operation of computing systems.
Data communication is the lifeblood of modern interconnected systems, allowing devices to exchange information seamlessly. It forms the foundation of computer networks, enabling the sharing of resources and access to the vast expanse of the internet. Through data communication, devices across the globe can collaborate, businesses can operate efficiently, and individuals can access an array of services. The intricacies of encoding, modulation, protocols, and error correction ensure reliable data transmission, while network architectures, ranging from local networks to the expansive global internet, define the scale and scope of connectivity. This intricate dance of data communication and computer networks underpins the digital world, driving innovation, information exchange, and transformative technological advancements. Understanding the nuances of data communication and computer networks is paramount in the digital age, empowering us to harness the full potential of our interconnected world.
System administration, often referred to as sysadmin, is a crucial role in the realm of information technology. Sysadmins are the unsung heroes who maintain, manage, and ensure the smooth operation of computer systems, servers, networks, and software applications. Their responsibilities encompass a wide range of tasks, from setting up and configuring systems, installing updates and patches, monitoring performance, and troubleshooting issues, to managing user accounts, enforcing security measures, and creating data backups. Sysadmins are the guardians of an organization’s IT infrastructure, playing a pivotal role in keeping services running, data secure, and technology aligned with business needs. Their expertise extends beyond technical prowess, encompassing a deep understanding of the organization’s goals, workflows, and the ever-evolving landscape of technology. A skilled sysadmin ensures that technology serves as an enabler, allowing others to focus on their core responsibilities, while the intricate dance of system administration remains mostly invisible, ensuring the digital gears of the modern world keep turning.
Database Design and Administration
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