Engineering and Technology School with NZQA Confidence in Educational Performance and Self-Assessment capacity  Read More

International College of Auckland Logo

NZ Diploma in IT Technical Support (L5) + NZ Diploma in Systems Administration (L6)

Course Details

Course Length

2 Years ( Full Time )

Total credits

240

Entry Requirements

Year 1

  • Students must be 16 years and over.
  • International students who do not have English as a first language must have an IELTS score of 5.5 with no band score lower than 5 or equivalent.

Year 2

  • Students must hold the New Zealand Diploma in Information Technology Technical Support (Level 5) and/or equivalent qualification and/or appropriate knowledge, skills and experience in the IT sector.
  • International students and those who do not have English as a first language must have an IELTS academic score of 6.0, with no band score lower than 5.5; or the New Zealand Certificate in English Language Level 5; or equivalent.

Aim of the Course

Our specifically designed programme incorporates two qualifications and provides students with the essential skills for entering the IT industry. It provides a great opportunity for those who are keen on having the fundamental knowledge and skills in a wide range of higher level computer support and systems administration knowledge and skills with a specialization in computer networking, to industry recognized standards.

Advantage:

One-year job search visa NZQA Qualification Internationally recognized qualification Prosperous career future in IT Industry Pathway to study higher level programs & Industry certifications Students are entitled to work 20 hours per week while studying

Career Opportunities:

Students graduating with these qualifications could develop their career as;

Course Structure

Part One: NZ Diploma in IT Technical Support (L5)

    • Computer Hardware and Operating Systems
    • Data Communication and Computer Networks
    • Systems Administration
    • Database Design and Administration
    • Web Design Fundamentals
    • Programming Principles
    • IT Security and Professional Practice
    • IT Project

    Part Two: NZ Diploma in Systems Administration (L6)

      • Identity Management and Directory Services
      • Server Virtualisation Infrastructure Services
      • Enterprise Storage Solutions and IT Service Management
      • Messaging Systems Administration
      • Network Access and Security
      • Application Virtualisation & Virtual Desktop Infrastructure
      • Professional Practices
      • IT Project

      Overall Outcomes for This Pathway Course

      At the completion of this course, graduates will have gained the knowledge, skills, and abilities in a broad range of Information Technology, be proficient in both hardware and software support, and be able to operate as single and multi-user environment support personnel, in culturally diverse environments.

      Year One: NZ Diploma in IT Technical Support (L5) Technical Graduate Outcomes

      • Select, install, and configure IT hardware and systems software to meet organisational requirements.
      • Apply a broad operational knowledge of networking, and associated services and technologies to meet typical organisational requirements.
      • Configure and administer systems and applications to meet typical organisational IT support requirements.
      • Apply a broad operational knowledge of database administration to meet typical organisational data storage and retrieval requirements.
      • Troubleshoot and resolve a range of common system problems using appropriate tools and procedures.
      • Identify common issues related to IT security and apply a range of solutions.
      • Demonstrate an operational knowledge and understanding of IT service management to meet typical organisational customer service requirements.
      • Apply the fundamentals of information systems concepts and practice to support and enhance organisational processes and systems.
      • Apply the fundamentals of interaction design concepts and practice to enhance interface design.
      • Apply the principles of software development to create simple working applications.
      • Apply professional, legal, and ethical principles and practices in a socially responsible manner as an emerging IT professional.
      • Apply communication, personal, and interpersonal skills to enhance effectiveness in an IT role.
      • Use problem-solving and decision-making techniques to provide innovative and timely Information Technology outcomes.

      Year Two: NZ Diploma in System Administration (L6) Technical Graduate Outcomes

      • Implement a range of technologies for systems and network services to meet organisational requirements.
      • Plan and implement automated system and application software deployment to support efficient organisational operations.
      • Plan, implement, and manage a directory service to meet organisational requirements.
      • Analyse a range of options and implement a solution to meet organisations data storage requirements.
      • Implement a server-based virtualisation infrastructure to support organisational requirements.
      • Analyse organisational requirements, implement a solution, and administer infrastructure for remote network access.
      • Manage and administer a messaging and collaboration service to meet organisational requirements.
      • Write scripts to automate standard system procedures.
      • Apply IT service management and change management processes and procedures to comply with organisational requirements.
      • Behave with integrity as a responsible Information Technology professional to contribute positively to society.
      • Apply communication, information design, personal, and interpersonal skills, clearly and professionally to enhance working effectiveness, efficiency, and quality outcomes in an organisational environment.
      • Apply project management tools and techniques to an IT related project to analyse and solve problems
      Booklet ICA

      Thank you for being so patient! We continuously work to improve our website, which is currently under development.


      This will close in 10 seconds