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NZ Diploma in IT Technical Support (L5) + NZ Diploma in Systems Administration (L6)

Course Details:

Total Credits: 240

Course length: 100 weeks (including holidays)

Year 1: NZ Diploma in IT Technical Support (L5): 50 weeks including holidays (120 credits)

Year 2: NZ Diploma in Systems Administration (L6): 50 weeks including holidays (120 credits)

Entry requirements:

Year 1

  • Students must be 16 years and over.
  • International students who do not have English as a first language must have an IELTS score of 5.5 with no band score lower than 5 or equivalent

Year 2

  • Students must hold the New Zealand Diploma in Information Technology Technical Support (Level 5) and/or equivalent qualification and/or appropriate knowledge, skills and experience in the IT sector.
  • International students and those who do not have English as a first language must have an IELTS academic score of 6.0, with no band score lower than 5.5; or the New Zealand Certificate in English Language Level 5; or equivalent.


Our specifically designed programme incorporates two qualifications and provides students with the essential skills for entering the IT industry. It provides a great opportunity for those who are keen on having the fundamental knowledge and skills in a wide range of higher level computer support and systems administration knowledge and skills with a specialization in computer networking, to industry recognized standards.


  • One-year job search visa
  • NZQA Qualification
  • Internationally recognized qualification
  • Prosperous career future in IT Industry
  • Pathway to study higher level programs & Industry certifications
  • Students are entitled to work 20 hours per week while studying

Career Opportunities:

Students graduating with these qualifications could develop their career as;

Course Structure:

Part One: NZ Diploma in IT Technical Support (L5)

  • Computer Hardware and Operating Systems
  • Data Communication and Computer Networks
  • Systems Administration
  • Database Design and Administration
  • Web Design Fundamentals
  • Programming Principles
  • IT Security and Professional Practice
  • IT Project

Part Two: NZ Diploma in Systems Administration (L6) 

  • Identity Management and Directory Services
  • Server Virtualisation Infrastructure Services
  • Enterprise Storage Solutions and IT Service Management
  • Messaging Systems Administration
  • Network Access and Security
  • Application Virtualisation & Virtual Desktop Infrastructure
  • Professional Practices
  • IT Project

Overall outcomes for this pathway course:

At the completion of this course, graduates will have gained the knowledge, skills and abilities in a broad range of Information Technology, be proficient in both hardware and software support, and be able to operate as single and multi-user environment support personnel, in culturally diverse environments.

Year one: NZ Diploma in IT Technical Support (L5) technical graduate outcomes;

  • Select, install and configure IT hardware and systems software to meet organisational requirements.
  • Apply a broad operational knowledge of networking, and associated services and technologies to meet typical organisational requirements.
  • Configure and administer systems and applications to meet typical organisational IT support requirements.
  • Apply a broad operational knowledge of database administration to meet typical organisational data storage and retrieval requirements.
  • Troubleshoot and resolve a range of common system problems using appropriate tools and procedures.
  • Identify common issues related to IT security and apply a range of solutions.
  • Demonstrate an operational knowledge and understanding of IT service management to meet typical organisational customer service requirements.
  • Apply the fundamentals of information systems concepts and practice to support and enhance organisational processes and systems.
  • Apply the fundamentals of interaction design concepts and practice to enhance interface design.
  • Apply the principles of software development to create simple working applications.
  • Apply professional, legal, and ethical principles and practices in a socially responsible manner as an emerging IT professional.
  • Apply communication, personal and interpersonal skills to enhance effectiveness in an IT role.
  • Use problem-solving and decision-making techniques to provide innovative and timely Information Technology outcomes.

Year two: NZ Diploma in Systems Administration (L6) technical graduate outcomes;

  • Implement a range of technologies for systems and network services to meet organisational requirements.
  • Plan and implement automated system and application software deployment to support efficient organisational operations.
  • Plan, implement, and manage a directory service to meet organisational requirements.
  • Analyse a range of options and implement a solution to meet organisations data storage requirements.
  • Implement a server-based virtualisation infrastructure to support organisational requirements.
  • Analyse organisational requirements, implement a solution, and administer infrastructure for remote network access.
  • Manage and administer a messaging and collaboration service to meet organisational requirements.
  • Write scripts to automate standard system procedures.
  • Apply IT service management and change management processes and procedures to comply with organisational requirements.
  • Behave with integrity as a responsible Information Technology professional to contribute positively to society.
  • Apply communication, information design, personal, and interpersonal skills, clearly and professionally to enhance working effectiveness, efficiency, and quality outcomes in an organisational environment.
  • Apply project management tools and techniques to an IT related project to analyse and solve problems.