Orientation is a very important activity arranged by ICA student support services for its students. The session lasts for half a day and covers:

- student rights and responsibilities

- timetable

- how the school works

- grievance procedures

- withdrawals and non attendance and termination of tuition

- fee protection and refund procedures student support

- emergency procedures and whereabouts of first aid kits

- course information and study pathways

- aegrotat passes

- Staff - roles and responsibilities

- New Zealand culture and customs including Treaty of Waitangi

- The Code of Practice

- places of interest in Auckland and New Zealand

- accommodation and transport

- Immigration requirements

- Introduction to student support services

- Study skills programmes available to the ICA students

- Introduction to student placement services

Much of this information is also included in the studnet handbook.