NZ Diploma in IT Technical Support (L5) + NZ Diploma in Systems Administration (L6)
Total Credits: 240
Course length: 100 weeks (including holidays)
Year 1: NZ Diploma in IT Technical Support (L5): 50 weeks including holidays (120 credits)
Year 2: NZ Diploma in Systems Administration (L6): 50 weeks including holidays (120 credits)
- Students must be 16 years and over.
- International students who do not have English as a first language must have an IELTS score of 5.5 with no band score lower than 5 or equivalent
- Students must hold the New Zealand Diploma in Information Technology Technical Support (Level 5) and/or equivalent qualification and/or appropriate knowledge, skills and experience in the IT sector.
- International students and those who do not have English as a first language must have an IELTS academic score of 6.0, with no band score lower than 5.5; or the New Zealand Certificate in English Language Level 5; or equivalent.
Our specifically designed programme incorporates two qualifications and provides students with the essential skills for entering the IT industry. It provides a great opportunity for those who are keen on having the fundamental knowledge and skills in a wide range of higher level computer support and systems administration knowledge and skills with a specialization in computer networking, to industry recognized standards.
- One-year job search visa
- NZQA Qualification
- Internationally recognized qualification
- Prosperous career future in IT Industry
- Pathway to study higher level programs & Industry certifications
- Students are entitled to work 20 hours per week while studying
Students graduating with these qualifications could develop their career as;
Part One: NZ Diploma in IT Technical Support (L5)
- Computer Hardware and Operating Systems
- Data Communication and Computer Networks
- Systems Administration
- Database Design and Administration
- Web Design Fundamentals
- Programming Principles
- IT Security and Professional Practice
- IT Project
Part Two: NZ Diploma in Systems Administration (L6)
- Identity Management and Directory Services
- Server Virtualisation Infrastructure Services
- Enterprise Storage Solutions and IT Service Management
- Messaging Systems Administration
- Network Access and Security
- Application Virtualisation & Virtual Desktop Infrastructure
- Professional Practices
- IT Project
Overall outcomes for this pathway course:
At the completion of this course, graduates will have gained the knowledge, skills and abilities in a broad range of Information Technology, be proficient in both hardware and software support, and be able to operate as single and multi-user environment support personnel, in culturally diverse environments.
Year one: NZ Diploma in IT Technical Support (L5) technical graduate outcomes;
- Select, install and configure IT hardware and systems software to meet organisational requirements.
- Apply a broad operational knowledge of networking, and associated services and technologies to meet typical organisational requirements.
- Configure and administer systems and applications to meet typical organisational IT support requirements.
- Apply a broad operational knowledge of database administration to meet typical organisational data storage and retrieval requirements.
- Troubleshoot and resolve a range of common system problems using appropriate tools and procedures.
- Identify common issues related to IT security and apply a range of solutions.
- Demonstrate an operational knowledge and understanding of IT service management to meet typical organisational customer service requirements.
- Apply the fundamentals of information systems concepts and practice to support and enhance organisational processes and systems.
- Apply the fundamentals of interaction design concepts and practice to enhance interface design.
- Apply the principles of software development to create simple working applications.
- Apply professional, legal, and ethical principles and practices in a socially responsible manner as an emerging IT professional.
- Apply communication, personal and interpersonal skills to enhance effectiveness in an IT role.
- Use problem-solving and decision-making techniques to provide innovative and timely Information Technology outcomes.
Year two: NZ Diploma in Systems Administration (L6) technical graduate outcomes;
- Implement a range of technologies for systems and network services to meet organisational requirements.
- Plan and implement automated system and application software deployment to support efficient organisational operations.
- Plan, implement, and manage a directory service to meet organisational requirements.
- Analyse a range of options and implement a solution to meet organisations data storage requirements.
- Implement a server-based virtualisation infrastructure to support organisational requirements.
- Analyse organisational requirements, implement a solution, and administer infrastructure for remote network access.
- Manage and administer a messaging and collaboration service to meet organisational requirements.
- Write scripts to automate standard system procedures.
- Apply IT service management and change management processes and procedures to comply with organisational requirements.
- Behave with integrity as a responsible Information Technology professional to contribute positively to society.
- Apply communication, information design, personal, and interpersonal skills, clearly and professionally to enhance working effectiveness, efficiency, and quality outcomes in an organisational environment.
- Apply project management tools and techniques to an IT related project to analyse and solve problems.